New Podcast from Datatel Explores PCI Compliance for Customer Service Teams — and How to Simplify It

Datatel, a leading provider of IVR Payments and Payment Technology, has released a new podcast episode and supporting article aimed at helping Customer Service Managers navigate the complex world of PCI Compliance. Titled “PCI Compliance for Customer Service Managers: Why It Matters and How to Simplify It with IVR Payments,” the episode breaks down critical risks and practical solutions for businesses that handle credit card payments over the phone.

In this 21-minute-deep dive, the Datatel team discusses these key themes:

• The contractual and legal obligations tied to PCI compliance
• Why manual phone payments increase liability and compliance burden
• How IVR (Interactive Voice Response) Payment solutions reduce scope, boost security, and streamline call center operations

“Customer service managers are often the unsung heroes of payment security,” said Barnard Crespi, co-CEO at Datatel. “They’re on the front lines, and this podcast is designed to equip them with knowledge and practical tools to simplify PCI compliance and protect customer data.”

The podcast also introduces how third-party PCI-compliant IVR systems remove sensitive data from the hands of call center staff, significantly reducing risk while retaining credit card functionality and improving operational efficiency.

Listen to the full episode and 
Read the supporting article HERE or here: https://www.datatel-systems.com/article/pci-compliance-for-customer-service-managers-why-it-matters-and-how-to-simplify-it-with-ivr-payments/