Datatel’s New On-Demand Webinar Explores the Hidden Costs of Manual Phone Payments and the Benefits of IVR Payment Automation

Datatel Inc., a leader in secure payment technology and IVR Payments for over 25 years, today announced the release of a new on-demand webinar designed to help organizations uncover the hidden costs of manual phone payments.

Titled “Why Manual Phone Payments Are Costing You More Than You Think – Leveraging IVR Payment Automation for Cost Reduction”, the webinar reveals the inefficiencies, security risks, and unnecessary expenses associated with staff-handled phone payments. It explores how Interactive Voice Response (IVR) payment automation can significantly enhance efficiency, security, and cost savings for businesses.

The True Cost of Manual Phone Payments 

For many organizations, manually processing payments over the phone appears to be a routine administrative task. However, the reality is that these transactions create significant inefficiencies, security risks, and unexpected costs. Manual payment handling typically takes up  valuable staff time, often leading to longer calls, unnecessary follow-ups, and missed revenue opportunities.

Key challenges include:

• Unpredictable call durations – A simple transaction can take anywhere from two to fifteen minutes, reducing staff efficiency.

• Limited staff availability – Billing teams typically operate within business hours, but customers often attempt payments outside these windows.

• Missed payments and follow-ups – Customers who cannot pay in real time may fall into collections, increasing administrative overhead and revenue loss.

A real-world example discussed in the webinar illustrates the impact: A healthcare provider experienced a backlog of over 250 voicemails from patients attempting to make payments over the weekend. Without an automated system, staff spent hours manually returning calls, delaying revenue collection and increasing operational strain.

The Smarter Alternative: IVR Payment Automation 

The webinar introduces IVR phone payments as a scalable and secure alternative to manual processing. By allowing customers to enter payment details via an automated system 24/7, organizations can significantly reduce administrative burdens, improve cash flow, and enhance security.

Key benefits of IVR payments include: 

• Predictable Costs – Eliminates the hidden expenses of staff time and call inefficiencies.

• 24/7 Availability – Allows customers to make payments anytime, reducing collection delays.

• Faster Payments & Improved Cash Flow – Reduces missed payments, minimizing accounts falling into collections.

• Enhanced Security & Compliance – Keeps sensitive payment data out of employees’ hands, reducing security risks and simplifying PCI compliance.

Watch the Webinar On-Demand

This on-demand webinar is available for organizations seeking to optimize their payment processes and reduce costs associated with manual phone transactions.

To access the webinar at any time, visit: https://www.datatel-systems.com/article/webinar-why-manual-phone-payments-are-costing-you-more-than-you-think/

For more information, please contact Datatel at: https://www.datatel-systems.com/contact