Datatel Launches Podcast: Call Deflection with Purpose: How IVR Payments Reduce Volume Without Reducing Service

Datatel, August 26, 2025 a leader in secure payment solutions, has launched a new podcast episode exploring how Interactive Voice Response – IVR Payments are transforming customer service by reducing live staff call volume without sacrificing service.

Titled “Call Deflection with Purpose: How IVR Payments Reduce Volume Without Reducing Service” the episode challenges the outdated view that call deflection means pushing customers away. Instead, listeners learn how organizations are using IVR Payments to reduce PCI exposure, cut agent burnout, and serve more customers especially during high-pressure periods like utility disconnect windows or healthcare billing spikes.

Key topics include:

• Why call deflections about better service, NOT avoidance

• How IVR Payments deliver 24/7 payment access and security

• Real-world examples, including a 90% drop in agent-handled payment calls

• Lessons from hospitals and utilities already benefiting from IVR

“IVR Payments give organizations a scalable way to improve service, reduce wait times, and remove credit card handling from contact centers,” said Barnard Crespi, Co-CEO of Datatel. “Our podcast walks you through how it works and why it matters.”

The podcast is available now on Datatel’s website.

Listen now: https://www.datatel-systems.com/podcast/call-deflection-with-purpose/

You can read the article here:

https://www.datatel-systems.com/article/call-deflection-with-purpose-how-ivr-payments-reduce-volume-without-reducing-service/