Datatel Launches New Executive Podcast “Manual Phone Payments: The Risk Few Executives Are Talking About” Podcast Urges CFOs, CIOs, and COOs to Rethink Legacy Payment Practices and Hidden Compliance Risks

Datatel Communications Inc., a leader in IVR Payments and Secure Payment Technologies, has launched a new executive podcast aimed at helping C-level leaders reassess outdated payment practices that may be silently increasing their compliance and security exposure.

The new podcast, opens with a timely episode titled “Manual Phone Payments: The Risk Few Executives Are Talking About.” The episode highlights how organizations still relying on staff to take credit card numbers over the phone are unintentionally expanding PCI DSS scope, increasing audit complexity, and needlessly taking on additional, unnecessary liability.

“Phone payments have remained largely untouched in many digital transformation roadmaps,” said the Barnard Crespi, Datatel’s Co-CEO. “What used to be a convenience is now a risk. This series is about helping leadership teams realign operations with today’s compliance expectations.”

As a long-standing provider of secure phone payment solutions, Datatel is using this platform to foster deeper awareness among finance, operations, and compliance executives about where unseen risks persist and how automation and modernization can improve both security and efficiency.

Key themes in the first episode include:

• How human involvement in phone payments keeps organizations in PCI scope

• The real cost of manual call handling from training to liability

• Why modern IVR solutions have become a strategic risk-reduction tool

The podcast avoids vendor-centric language and instead offers a clear, factual lens on the growing pressure to modernize payment processes while maintaining compliance with evolving data security standards.

“Boards are asking better questions, and executives are expected to know where their risks are,” said the host. “This podcast gives them the context to answer with confidence.”

The first episode is now available to listen to here: https://www.datatel-systems.com/article/manual-phone-payments-the-risk-few-executives-are-talking-about/

For more information or to access Datatel’s latest thought leadership, visit:
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