Datatel Inc. a leader in IVR Payments and Payment Technology for over 20 years today announced the release of its 2022 IVR Payments Simplified Guide

For many businesses, taking credit card payments over the phone is a primary method with which to accept payments from their customers. And as a recipient of credit card payments, it is mandatory that businesses adhere to PCI Compliance and completely separate their staff and live agents from any and all sensitive credit card data.

When a business is setting up an IVR Payments system, there are a range of factors that they must consider. Datatel’s  IVR Payments Simplified guide walks businesses through the  steps in the planning and decision-making process, and helps them navigate all the  implementation elements. The 2022 IVR Payments Simplified Guide includes:

• IVR Payments – The Basics as well as an overview of the key elements you need to consider.
• Examples of Various Types of IVR Payment Implementations
• Selecting between a Customer Self-Service vs. an Agent Assisted approach
• 10 Questions to help you identify your business and technical needs
• Advanced configurations and how they impact your customers experience and your administrative functions
• Account Look-up and Balance Presentment
• Data Exchange – your options and how they impact both caller experience and your accounting operations
• Findings from the latest IVR Payment Adoption Study

And more IVR Payments information which a business can employ to successfully execute their IVR Payment implementation.

Click here to download the guide.