Crowne Plaza Wilmington North Launches New Program to Accommodate Collegiate Sports Teams

Crowne Plaza Wilmington North (CPWN), which is ranked #1 in TripAdvisor’s guest reviews of hotels in its market, has created a custom version of its nationally recognized WOW Program to target the unique needs of collegiate sports teams and coaches.  The hotel’s WOW Program is an exclusive guest services initiative that has helped CPWN to achieve high guest satisfaction ratings, top reviews on Google and Expedia, and the InterContinental Hotel Group’s Year Over Year Improvement Award.

“When teams stay with us for their games or matches against colleges in Philadelphia, eastern Pennsylvania, and northern or southern Delaware, we fully understand their specific pre-game and post-game needs,” says Alison Walter, Sales Manager at Crowne Plaza Wilmington North.  “We’re then able to deliver a variety of full service perks that make their visits more comfortable, enjoyable, and productive than they’ve ever experienced in their away game or tournament travels.”

CPWN’s service offerings for collegiate teams include:

●     A welcome table with complimentary team-customized water bottles, trail mix packs, and snacks

●     Lobby decorations featuring the team’s colors, logo, and mascot

●     Separate, private areas for team and coaches meetings

●     Post-game dinner with a team-themed menu featuring selections and dishes that accommodate players’ training diets (high protein, low and/or high carbohydrate, etc.)

“We’ve stayed at a lot of hotels for our away games, and we’ve never had the kind of first class treatment that Crowne Plaza Wilmington North delivered,” says Tom Glynn, Men’s Basketball Head Coach at Nichols College in Dudley, MA, who was recently named the 2016-17 Worcester Area College Basketball Association Coach of the Year.  “The greetings and attention that we received, the meeting areas that our players and coaches were able to use, and the ability for us to eat at the hotel and not have to travel to off-premises restaurants made everything easier for the players and coaches, and totally eliminated any stress during our four day stay in March ‘17 for an NCAA Tournament.  The fact that our players shared their positive experiences at the hotel on social media was proof of how much they enjoyed it.”

For more information about CPWN's programs for collegiate teams and their coaches, contact Alison Walter (302-791-4611, alison.walter@cpwilmingtonnorth.com).