Now in its 9th year, the esteemed TripZilla Excellence Awards once again shines the spotlight on the finest travel companies and brands for delivering the most brilliant experiences and propelling the industry to greater heights. These industry trailblazers that define the best in travel have been selected and conferred awards through an extensive online voting exercise held from 16 to 30 October 2023.
Organised by TripZilla, the independent and leading online travel media in Southeast Asia that reaches more than 20 million travellers monthly, the Awards honours the ever-growing prestige and accomplishments of top consumer-facing travel brands and companies. It is our way of saluting the extraordinary dedication of these laudable travel brands.
The TripZilla Excellence Awards 2023 also introduced two new categories: Destination of the Year and Best Diversity and Inclusion Destination. These categories were added to recognize destinations that made a real and positive impact to improve the travel landscape and reflect an industry determined to build back better as travel returns in a post-pandemic world.
First-time winners who made their way into the TripZilla Excellence Awards 2023 include Pelago by Singapore Airlines, Ascott Orchard Singapore, Sunway Lagoon, and WTS Travel & Tours. Remarkable repeat winners who continue to impress include EU Holidays, Nam Ho Travel Services, DBS Altitude Card, Etiqa Insurance, Science Centre Singapore, and Ascott Star Awards.
“TripZilla Excellence Awards has grown significantly in its nine years. It has gone beyond recognizing the achievements of travel brands, to a celebration of the industry’s finest that have shown unwavering dedication and remarkable innovation at what they do. I would like to congratulate the list of honorees for their well-deserved wins, and I am excited to see how they will continue to shape travel to be a more positive, dynamic, and sustainable experience,” said Winnie Tan, CEO of TripZilla.
For the full list of 2023 winners, refer to Annex A appended below or click here.
About TripZilla Excellence Awards 2023
Now in its 9th year, the prestigious TripZilla Excellence Awards returns to celebrate the achievements of remarkable companies that have delivered the most brilliant experiences and propelled the travel industry to greater heights. Over two hundred outstanding travel brands were nominated for an award this year. After an intensive round of voting on the TripZilla.com platform, over 50 trailblazers were presented with this highly coveted accolade.
For more information, visit: www.tripzilla.com/excellence-awards/2023
ANNEX A
Online Travel Services
| CATEGORY | AWARD WINNERS |
| Best Customer Service (Insurance) | HL Assurance Pte Ltd |
| Best Global Roaming Services | Jetpac Global |
| Best Online Buying Experience (Insurance) | Etiqa Insurance Pte Ltd |
| Best Online Buying Experience (Marketplace) | The Travel Insider by UOB |
| Best Online Travel Agency | Pelago by Singapore Airlines |
| Best Travel Credit Card | DBS Altitude Card |
| Best Travel Insurance (Annual) | Etiqa Insurance Pte Ltd |
| Best Travel Insurance (Single Trip) | HL Assurance Pte Ltd |
| Best Travel Wallet | Instarem |
| Best Vacation Rental | Airbnb |
| Most Popular Travel Insurance Company | Etiqa Insurance Pte Ltd |
Travel Agencies
| CATEGORY | AWARD WINNERS |
| Best for Australia | UOB Travel |
| Best for China | EU Holidays Pte Ltd |
| Best for Europe | EU Holidays Pte Ltd |
| Best for Exotic Tours | Travel with Webuy |
| Best for Japan | EU Holidays Pte Ltd |
| Best for Korea | Nam Ho Travel Services Pte Ltd |
| Best for Malaysia | WTS Travel & Tours Pte Ltd |
| Best for Taiwan | ASA Holidays |
| Best for USA | Chan Brothers Travel |
| Best for Vietnam | Nam Ho Travel Services Pte Ltd |
| Best Coach Operator | Transtar Travel |
| Most Innovative Tour Product | Trafalgar |
Cruises
| CATEGORY | AWARD WINNERS |
| Best Cruise Amenities | Diamond Princess, Princess Cruises |
| Best Cruise Ship | Spectrum of the Seas, Royal Caribbean |
| Best Family Cruise | Genting Dream, Resorts World Cruises |
| Best Luxury River Cruise | Uniworld Boutique River Cruise |
Activities & Attractions (Singapore)
| CATEGORY | AWARD WINNERS |
| Best Animal Encounter | River Wonders |
| Best Attraction for Adrenaline Junkies | Skypark by AJ Hackett |
| Best Family Attraction | Science Centre Singapore |
| Best Indoor Activity | Rink @ Punggol East |
| Best New Attraction | The Palawan @ Sentosa |
| Best Theme Attraction | SuperPark Singapore |
| Most Popular Attraction for Children | KidsSTOP |
Activities & Attractions (Malaysia)
| CATEGORY | AWARD WINNERS |
| Best Animal Encounter | The Bentong Farm Sdn Bhd |
| Best Attraction for Adrenaline Junkies | Jump Street Asia |
| Best Family Attraction | Sunway Lagoon Sdn Bhd |
| Best Indoor Activity | SuperPark Malaysia |
| Best New Attraction | Malaysia Heritage Studios |
| Best Theme Attraction | Wetland Studios Putrajaya |
| Most Popular Attraction for Children | Dinosaur Encounter Zoo Teruntum |
Hotels
| CATEGORY | AWARD WINNERS |
| Best Hotel Rewards | Ascott Star Rewards |
Hotels (Singapore)
| CATEGORY | AWARD WINNERS |
| Best Budget Hotel | Hotel 81 |
| Best for Staycations | Dusit Thani Laguna Singapore |
| Best Luxury Hotel | Ascott Orchard Singapore |
| Best New Hotel | COMO Metropolitan Singapore |
Hotels (Malaysia)
| CATEGORY | AWARD WINNERS |
| Best Budget Hotel | Holiday Inn Express |
| Best for Staycations | Sunway Lost World Water Park Sdn Bhd |
| Best Luxury Hotel | The Danna Langkawi |
| Best New Hotel | Courtyard by Marriott Melaka |
Destination Marketing Organisations
| CATEGORY | AWARD WINNERS |
| Best Diversity and Inclusion Destination |
Tourism Authority of Thailand |
| Destination of the Year | The Philippines |
| Sustainability Leader of the Year(Asia) | Tourism Promotions Board Philippines |
| Sustainability Leader of the Year(Middle East) | Saudi Tourism Authority |
About TripZilla
TripZilla creates authentic content that inspires the world to travel and connects them to sources that can materialise their travel goals. With a reach of over 25 million travel consumers every month, TripZilla is the leading digital travel media company in Southeast Asia.
