Despite the major challenges businesses have faced due to COVID-19, State National Companies’ Net Promoter Score (NPS) reached an all-time high in 2020. The company’s score of +86 is more than double the insurance industry average. State National’s score places it solidly within the category of companies considered “world class”; it is higher than USAA,… Read more »
State National Companies’ Portfolio Protection Net Promoter Score (NPS) continues to climb upward year over year, reaching +77 for 2019. This heightened metric reflects State National’s dedication to continual improvement of the customer experience, with a goal of building long-term partnerships through technology and innovation, ease of use, transparency, and superior service. State National’s score remains… Read more »
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