ProV International, the global consulting firm that helps organizations streamline their customer, employee and digital experiences, has launched a new whitepaper that addresses a pressing issue in today’s pandemic affected times: field work. The whitepaper titled “The Current State of Field Service Management During Covid-19” explores in detail the new challenges and opportunities that have arisen in the area of field service management.
The whitepaper defines the current situation and locates challenges in field work management in the “Age of Covid”. The social distancing norms and other safety precautions have introduced new factors to be considered while maintaining the same levels of a top-notch customer service.
Some of the main challenges identified in the whitepaper include the following: Keeping all stakeholders safe, including employees, customers, vendors, contractors and other visitors; Pace of change or regulation and guidance; Communicating safety with the customer or coordinator of service; Corporate liability; and defining risk in field service management.
Along with challenges, there are also opportunities that service providers must not lose sight of. The whitepaper goes on to identify some of the opportunities, including adoption of field service management software to offer remote customer assistance. For instance, IFS, a premier partner of ProV International, offers industry leading field service management software that offers an end-to-end, personalized solution for field work.
ProV International works along with today’s organizations to reduce complexities and connect the human to the digital experience. The new whitepaper is an important contribution to addressing challenges thrown by the ongoing Covid-19 situation, and helping organizations plan and succeed with effective strategies. For this to happen, it is important that the challenges are well understood, along with safeguards and solutions. The whitepaper is an initiative in this direction, while also pointing to new opportunities that have arisen.
Download a copy of the white paper here or request a field service management consultation at their website.
About ProV International. Inc
ProV International is a global IT consulting firm that specializes in streamlining processes, increasing service quality and keeping workplace productivity high. We promise to reduce your business’s complexity with innovative tech solutions you won’t be able to find anywhere else.
Serving a large spectrum of customers, we believe and invest in your organization’s vision and goals. Start a conversation with us at https://www.provintl.com/contact-us
