Nuvi’s Social Customer Experience (CX) solutions specialize in delivering accurate, real-time data to enterprise brands and marketers. Nuvi’s alert system notifies organizations of high-priority content the moment it is published and its analysis tools allow them to watch their audience’s reaction and participate in the online discussion live.
Two companies that utilize Nuvi for crisis management are Hertz and Heartland Financial.
Hertz uses Nuvi Engage for customer service. Each Hertz Rental Car customer service employee is able to handle 6x as many customer service interactions per hour with Nuvi Engage than over their phone. This functionality is especially valuable during periods of high customer service volume.
Heartland Financial, a holdings company that owns 12 regional banking brands, is coordinating messaging for their Coronavirus response in Nuvi Plan & Publish, Nuvi’s content management solutions. The social media manager, marketing manager, copywriter, graphic designers, and compliance attorney are all able to collaborate remotely to produce highly impactful content.
Jonathan Korn, VP of Media and Innovation at Unearth, said this of their experience with Nuvi, “Nuvi knows about what’s going on about your issue before the public even has a chance to know and take off with it.”
Nuvi’s suite of crisis management solutions are all propelled forward with Nuvi Listen and Analyze that provide real-time data to constantly guide strategy and customer relationship management.
To learn more about crisis management through Nuvi, read more here.
About Nuvi
Nuvi is a customer experience management and social analytics software platform built on an industry-leading language engine. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.
For more information, see Nuvi in action.
