Numonix will demonstrate RECITE® for Microsoft Office 365, one of the industry’s first hybrid cloud-based interaction recording solution for Skype for Business in Office 365, at Microsoft Ignite, held Sept. 26–30 in Atlanta. Numonix will be at booth Number 2065.
“Numonix is pleased to support enterprises adopting Skype for Business in Office 365 with RECITE, a complete hybrid cloud-based interaction recording solution that helps ensure regulatory compliance, reduces legal liability and gives valuable insights into customer interactions,” said Avi Margolin, CEO of Numonix.
RECITE for Office 365 enables cloud-based interaction recording, storage, management and retrieval of recordings via its hybrid cloud integration and web-based portal without installing any software into the enterprise’s network. RECITE records all modalities, including Voice, Video, Chat and Desktop Screen. RECITE is available in enterprise and service provider editions and scales from five to thousands of users.
RECITE for Skype for Business features include:
- Built-in Announcement Service. Compliant audio notifications inform parties on a call that they are being recorded. Now available in service provider edition.
- Intelligent Scenario Routing. A single environment solution intelligently and automatically selects the most appropriate model based on a particular call type and routes targeted calls through the most appropriate pathway, namely: edge, media relay and passive models. For more details, see the press release here.
- Compliance With Skype for Business Contact Centers. Calls are captured directly on mediation servers rather than forcing an edge model methodology that is not fully compatible with Microsoft Unified Communications Managed API (UCMA). This also eliminates the need for a media relay in the call flow for contact centers.
- Seamless recording. All Office 365 interactions are recorded to the cloud, including Voice, Video, Chat and Desktop Screen.
- Regulatory compliance. RECITE is a SOX, HIPAA, PCI, Dodd-Frank, and MIFID-2 compliant recording solution.
- Secure Recordings. All recorded interactions are encrypted end-to-end from capture to storage.
- Centralized Administration. Web-based access and administration provides easy and secure access to recordings.
- Real-time Active Directory Monitoring. Administrators are enabled to provision and decommission users in real-time without having to manage multiple platforms.
- Quality Management. RECITE includes built-in contact center features, including Live Monitoring, Agent Scoring and Reporting at no additional charge.
- Flexibility. RECITE features RECAP (API) for system management, user provisioning and targeting. RECITE also features advanced capabilities, including Duplicate Media Streaming for third-party integrations such as Analytics.
- Proactive Monitoring. Proactive and continuous monitoring ensures uninterrupted service.
- Comprehensive Activity Logs. User Activity Logs help organizations meet stringent internal and external compliance requirements and provide an Audit Trail to assist in both compliance and troubleshooting.
- Compatibility With Leading Voice and UC Platforms. RECITE is compatible with leading voice and UC platforms, including Allworx, Avaya, Broadsoft, Cisco, Mitel, ShoreTel, Switchvox and Toshiba.
- Compliance Muting. RECITE provides muting capabilities to prevent sensitive information from being played back or stored.
Numonix Has Achieved Microsoft Silver Communications Competency
Numonix has achieved Microsoft Silver Communications Competency. As a Microsoft Independent Software Vendor (ISV), Numonix has also received certification for its RECITE interaction recording solution for Skype for Business.
About NUMONIX — www.NumonixRecording.com
Numonix is an innovator in interaction recording and quality management solutions and has achieved Microsoft Silver Communications Competency. As a Microsoft Independent Software Vendor (ISV), Numonix has also received certification for its RECITE interaction recording solution for Skype for Business.
Numonix’s RECITE interaction recording solutions help organizations maintain a competitive edge, ensure regulatory compliance, resolve disputes and enhance customer experience. RECITE captures all interactions, including voice, screen, video, and IM/Chat. Available in both enterprise and service provider editions, Numonix’s award-winning RECITE is deployed globally in contact center, customer service, financial, and public safety applications. Affordably priced, RECITE is scalable to accommodate organizations of any size and is available globally. Numonix is based in Boca Raton, Fla.
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PR Contact:
Teri Sawyer, T&Co.
714-801-1687
teri.sawyer@numonixrecording.com
About Numonix
Numonix is an innovator in interaction recording and quality management solutions. Numonix’s RECITE interaction recording solutions help organizations maintain a competitive edge, ensure regulatory compliance, resolve disputes and enhance customer experience. RECITE captures all interactions, including voice, screen, video, and IM/Chat. Available in both enterprise and service provider editions, Numonix’s award-winning RECITE is deployed globally in contact center, customer service, financial, and public safety applications. Affordably priced, RECITE is scalable to accommodate organizations of any size and is available globally. Numonix is based in Boca Raton, Fla.
