Neo Labs AI Innovates Daily Support with AI Phone Calls for Seniors and Mental Wellness

Neo Labs AI has launched two services that bring artificial intelligence into the daily lives of vulnerable populations through the most familiar technology around – the telephone. No apps to download, no devices to wear, just a friendly voice checking in each day. Neo Care and Neo Therapy, addressing the needs of seniors living independently and individuals seeking ongoing mental health support, respectively.

The Core Technology: AI-Powered Connection

At the heart of both services lies an intelligent AI system capable of conducting personalized, empathetic phone calls at scheduled times. This platform learns user preferences and needs over time, adapting its conversational style. Neo Labs AI emphasizes that both services are built with privacy and security at their core, adhering to strict EU guidelines (including GDPR and relevant health/care standards).

Neo Care: Enhancing Senior Well-being and Family Peace of Mind

The company’s first offering, Neo Care, targets seniors living independently. It schedules regular check-in calls that feel remarkably human, asking about medications, meals, and mood while adapting to each person’s conversational style.

Neo Care is designed to tackle the challenges faced by seniors living alone and their concerned families. Many worry about medication adherence, daily safety, potential emergencies, and the loneliness that can accompany living independently, especially when family is far away.

Neo Care addresses this by providing:

• Daily Health & Well-being Checks: Friendly AI calls assess the senior’s state and identify potential issues early.
• Reliable Reminders: Timely prompts for medications (with confirmation), appointments, and important dates help maintain routine and adherence.
• Social Interaction: The calls offer companionship, combating isolation through conversation tailored to the senior’s interests.
• Family Reporting & Emergency System: Relatives receive daily updates, offering peace of mind. Crucially, if a call goes unanswered, an emergency protocol notifies designated contacts immediately.

Early user feedback highlights increased safety, reduced family anxiety, and appreciation from seniors for the non-intrusive support and connection.

Neo Therapy: Bolstering Mental Health Between Sessions

Addressing a different but equally vital need, Neo Therapy provides daily AI-driven support for individuals navigating mental health challenges, undergoing therapy, or in recovery (e.g., from addiction). It aims to bridge the gap between formal therapy sessions where maintaining consistency with exercises and coping strategies can be difficult.

Neo Therapy offers:

• Support Check-ins: Structured calls monitor mental state, reinforce goals, and track progress.
• Exercise & Technique Reminders: Consistent prompts help users practice therapeutic exercises (e.g., mindfulness, CBT techniques).
• Progress Tracking & Insight: The service helps visualize development, identify patterns or triggers, and provides weekly summaries.
• Personalized Coping Strategies: Based on user input and therapeutic approaches (integrating CBT, mindfulness, positive psychology), the AI offers tailored support for managing difficult moments.
• Crisis Prevention: It includes features to detect early signs of destabilization and prompt relevant coping mechanisms.

Neo Labs AI stresses that Neo Therapy is a supplement to, not a replacement for, professional therapy, designed to enhance its effectiveness through daily reinforcement. Users report benefits like improved stability, better routine adherence, and increased self-awareness.

Accessible Innovation

Neo Labs AI d.o.o. demonstrates how technology can be harnessed for compassionate, practical support. By using the accessible interface of a phone call, both Neo Care and Neo Therapy remove common technology barriers. Through Neo Care and Neo Therapy, Neo Labs AI is positioning itself as a key innovator, leveraging AI to foster well-being, safety, and connection for vulnerable populations in their daily lives.

About Neo Labs AI d.o.o.

Neo Labs is a pioneering Slovenian AI company transforming enterprise communication with intelligent agents that handle both inbound and outbound customer interactions across industries. Founded in Ljubljana, Neo Labs combines deep expertise in telecommunications, AI engineering, and enterprise software to deliver solutions that reduce operational costs by up to 70% while improving customer satisfaction to 95%. The company’s platform enables businesses to scale customer engagement with AI agents that can handle 100+ concurrent conversations, integrate seamlessly with existing systems, and operate 24/7 across multiple languages. Backed by leading European investors, Neo Labs is expanding across the continent with its revolutionary approach to AI-powered communication. For more information, visit https://neo-labs.ai.