Fishtown Pharmacy, a 2021 ThreeBestRated award-winning pharmacy, highlights the top pharmacy trends to look for in 2021

Like so many industries, 2020 has been a challenging year for pharmacists. A lot has changed over the last year. Pharmacists had to adjust to significant changes, and evolve to meet the needs of their community. How can pharmacies adapt to meet these altered needs? What are the top trends to look for in 2021? Let us hear it from a ThreeBestRated® award-winning independent pharmacist from Philadelphia.

Fishtown Pharmacy, one of the top-rated pharmacies in Philadelphia, states the current pharmaceutical trends to look for in 2021:

• Focus on Niches: Pharmacists should strive to be the thought leaders in rapidly evolving markets like CBD. Unfortunately, many CBD companies are modern-day snake oil salesmen. Patients are looking for a trusted voice to help separate the wheat from the chaff.

• Ease of Delivery: As Amazon enters the pharmacy market, pharmacies should take note of what makes Amazon so popular. Delivery service should be readily available, and easy to utilize. Patients do not want to spend days waiting for their medicine. Pharmacies must make filling a prescription both fast and convenient.

• Be More Human: Consumers across all industries want to support companies that they can relate to. Companies that feel human. It is the pharmacy’s job to meet that need. Pharmacies must find ways to share what makes them unique, and worth supporting. Don’t be afraid to share yourself, vulnerabilities included. Here in Philadelphia, people line up all year to take pictures of the Liberty Bell. No one takes a picture of the side of the bell that’s not broken. People can often relate more to you, and your business, when you start to share your ‘broken side.’

• Compassionate Patient Care: Patients want, and deserve to get, real empathy from the healthcare system. Healthcare providers need to take a step back from clinical mindsets, and remember to always treat people with respect and decency.

• Be Interesting: Businesses, including pharmacies, should never use their industry as an excuse for being boring! People don’t want or need you to tell them ‘5 things that can lower blood sugar.’ That’s what Google is for! If you’re looking for a quick guide of what to share on social media, ask yourself first, “Can I Google it?” If the answer is yes, stop there, and rethink your plan.

About Fishtown Pharmacy – Philadelphia

Fishtown Pharmacy is an independent, family-owned pharmacy in Philadelphia. Kris Hunsicker, the owner of the pharmacy, has almost 20 years of experience in retail pharmacy. After 10 years of working in corporate pharmacy, Kris was burned out and needed something to change. He believed the only way he could be happy in retail pharmacy, would be to open an independent pharmacy, and try a different approach. He says, “The pharmacy is a creative outlet for me in so many different ways. I enjoy everything from creating charitable events with my entire family, to making funny videos to help market the pharmacy. I relish the challenge of being more innovative, and having to push myself to learn new business strategies.”

Through his entrepreneurial ideas, Kris and his staff strive to elevate customer service in novel ways. He firmly believes that authentic, personalized patient care creates long-lasting bonds with patients. Kris says, “I feel like it is almost cliché to say we offer the best customer service, but I genuinely do believe that is what sets us apart.” He further says, “We try to be each patients’ personal healthcare advocate. Sometimes that involves coming up with a vitamin regimen to avoid taking prescriptions, or compounding a dose that isn’t available for someone’s child, or enrolling a patient in online savings cards from drug manufacturers, or working with doctors to find patients affordable options when their medicine is expensive. By whatever means necessary, our goal is to make every patient feel like we are not just their pharmacy, we are on their side.”

Fishtown Pharmacy offers a service called Text Rx to eliminate patient waiting time. It allows patients to text or email pictures of their prescriptions, so the staff can address any issues and determine if they have the meds in stock. Fishtown Pharmacy has won many awards for its unique entrepreneurial ideas, and customized service. On winning the ThreeBestRated® award, Kris says, “I feel truly honored to receive this award.” Kris and his team are continuously seeking new ways to help their customers have positive pharmacy experiences.

About ThreeBestRated®

ThreeBestRated® was created in 2014 with the simple goal of finding the top 3 local businesses, professionals, restaurants, health care providers, and everything in-between, in any city. Every business is meticulously handpicked by our employees. We check business’s reputation, history, complaints, ratings, proximity, satisfaction, trust, cost, general excellence, reviews, and more, using our 50-Point Inspection. We only display businesses that are verified by our employees. Other places will call this “hard work” and “unnecessary”. We call it “due diligence” and “the right thing to do”. Our website is updated on a regular basis for quality and the latest business information.

ThreeBestRated® has the honor of helping 4.5 million customers every month find the best businesses in any city – without any effort!