Dr. Hoss is the founder and chief executive officer of both The Super Dentists and Howard Healthcare Academy. In the news article, he explains that a company’s EX and CX performance this year can determine its talent level and financial performance in the years ahead.
As far as CX is concerned, a company with an excellent CX can expect its customers to become brand ambassadors. As a result, these customers may spend about 140% more compared with customers who have had negative brand experiences, according to Dr. Hoss. Meanwhile, regarding EX, Dr. Hoss says the trends of home-based work and flexible scheduling will most likely continue after the COVID-19 pandemic.
In the article, Dr. Hoss, who has excelled at expanding businesses during the past 25 years, goes on to emphasize that companies need to find ways of simultaneously building up EX and CX to remain competitive in their fields. For example, during the pandemic, Dr. Hoss launched an online lounge for his orthodontic and pediatric dental care practice. Through the virtual lounge, patients can easily check in while in their cars, and they can also complete all of their paperwork online to curb the spread of the coronavirus. This benefits both the customer and his busy employees, who can also access patient data remotely when needed, according to Dr. Hoss.
The article also emphasizes that a business in 2021 should monitor how its products and services are faring based on the feedback it receives online. For example, The Super Dentists uses software to track comments, shares, and likes to gauge its CX from one day to the next, according to Dr. Kami Hoss, DDS.
Disclaimer: The news site hosting this press release is not associated with Dr Kami Hoss. It is merely publishing a paid press release announcement submitted by a company, without any stated or implied endorsement of the Doctor, product, service, or information above.
