Datatel Releases New Resource To Help Call Centers with IVR Payments

Datatel Communications Inc., a leader in IVR Payments and Payment Technology for over 20 years today announced the release of a new resource for call centers. This new resource which is available to all businesses provides guidance on how they can implement an IVR Payments solution to help them achieve PCI Compliance, as well as realizing greater staffing and operational efficiencies.

IVR Payments (Interactive Voice Response) is a technology that allows customers to make payments for bills, fees, and contributions over the telephone by interacting with an automated system.

This new resource is for businesses who run a call center or have staff handling credit card information and outlines the various options available to help them manage their organizations specific objectives.

An Interactive Voice Response (IVR) Payments solution provides call centers with the means to streamline their daily operations, strengthen their card data security and achieve PCI compliance. While the time and effort involved need not be extensive, there is still a learning curve involved when it comes to the initial implementation. The resources that are now available from Datatel including these most recent resources, How Do IVR Payments Work For Call Centers, and IVR Payments Simplified. Both can be of valuable assistance with regards to such matters as identifying needs, budgets, technical requirements and so on thereby enabling organizations to have a robust, dynamic, budget-friendly IVR Payments solution up and running quickly.

This resource can also be found here: https://www.datatel-systems.com/Articles/How-do-IVR-Payments-For-Call-Centers-Work.aspx

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.