Datatel Communications Inc. and Datatel Inc (in Canada), a leader in IVR Payments and Payment Technology for over 20 years has released an enhanced version of its Automated Payment Reminders, an easy-to-use service to help businesses accelerate account receivables collections.
Datatel’s Automated Payment Reminders offer businesses the option of initiating both Voice (IVR) and TXT Message payment reminders from either an easy to use self-service web interface or to fully automate the process with no staff intervention.
Datatel’s Payment Reminders enables businesses to deliver friendly payment reminders to their customers by employing a combination of Voice (IVR) and Text Messages (SMS) designed to speed up, customize and simplify accounts receivable collections.
Reminders help business:
- Improve Cash Flow by accelerating invoice-to-payment time and reduce the number of accounts that go to collections
- Save money. Automated Payment Reminders get the job done at a fraction of the cost of mail reminders, calls from an accounts receivable team, or a collection agency
- Direct Payments to all the businesses payment channels providing customers with the flexibility of paying bills when it’s convenient to them.
- Stay in constant and effective communication with your customers. Datatel’s Automated Reminders allows businesses to choose the message content and delivery schedule.
- Improve Customer Satisfaction: Proactively engage customers with payment reminders instead of waiting for accounts to turn delinquent. Customers will appreciate the soft collection approach resulting in a better overall customer experience.
Datatel’s Enhanced Payment Reminders offers businesses:
- The ability to choose from a library of voice and text messaging payment reminder templates OR Datatel will tailor these to the business’s specific needs
- Professionally done voice recordings that reflect the business branding
- Live Person and Voice Mail detection to optimize the recipients call experience
- Web based scheduler. Choose the content template (voice and TXT), upload your AR file, schedule and forget
- Web based reporting
- Programmatic Voice and TXT Message delivery to maximize results
- Fully automated AR file exchange and scheduler.
- Flexible data exchange with your in-house systems
Customers are more likely to make a payment before it is due instead of accounts becoming delinquent, ultimately saving the business the high cost of retaining collection agencies, which in turn increases the business’s cash flow. To streamline the collections process even further, businesses can provide customers with the option to make a payment immediately after a reminder call/text by leveraging Datatel’s IVR Payments platform.
About Datatel Communications Inc
Working For Your Success!
At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.
As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.
Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.
Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.
At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come
Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.
