Datatel Releases CryptoIVR Plus – New IVR Payment Edition

Datatel Communications Inc., and Datatel Inc (In Canada) a leader in IVR Payments and Payment Technology for over 20 years today announced a new addition to its IVR Payments suite – CryptoIVR^TM Plus.

CryptoIVR^TM Plus edition is designed for businesses across multiple industries who want to provide their customers with 24/7 phone payments and reduce their PCI footprint.

CryptoIVR^TM Plus offers more than the basic IVR Payment experience, allowing customers to look-up their balance, present them with an amount to pay and for businesses, it gives them the ability to automate payment reconciliation and post to customers’ accounts through an included data connector.

With  CryptoIVR^TM Plus employees will no longer need to handle a customer’s sensitive credit card information, (an important PCI requirement)  on the other hand customers will now have access to an easy and secure way to make payments 24/7 over the telephone. In addition to helping companies achieve PCI compliance, CryptoIVR^TM Plus seamlessly plugs into businesses’ merchant accounts, meaning it can be up and running in no time.

CryptoIVR^TM Plus comes equipped with AR Sync, an easy way for businesses to exchange customer account data over SFTP, a protocol which is supported by the majority of accounting and billing systems.

In addition to providing their customers with a more convenient and secure method of paying their bills, the adoption of an automated pay by phone strategy enables businesses to realize improved efficiencies as well as significant cost benefits resulting from the automation of processes that traditionally have been performed manually.

CryptoIVR^TM Plus comes in two versions:

1. Customer Self-Service which enable callers access to the payment process 24/7 without having to speak to a staff member

and  

2. Agent Assist designed specifically for environments where an agent may be required to be involved in customer interactions. Both versions are designed to strengthen security and improve both the customer experience as well as enhance efficiency.

CryptoIVR^TM Plus includes the following capabilities and features:

• Process payments 24/7. Workdays, Evenings and Weekends!
• A customer Self-Service and Agent Assisted option
• Secure PCI DSS compliant
• Customers can securely pay by phone via a fully automated self-service
• Account Look-up and Payment posting automation with included data connector
• Eliminate the need for staff to handle payment calls and customer credit card information
• CryptoIVR™ IVR Payment encryption technology ensures maximum security
• Handles multiple callers at the same time
• Connects seamlessly to the businesses’ exiting merchant account
• Rapid Implementation
• Budget-Priced Month-To-Month service with NO long-term commitments

CryptoIVR^TM Plus IVR Payments supports over 16 payment gateways and processors including: Authorize.Net, Cybersource, CardConnect, TrustCommerce, OpenEdge (Global Payments), Global Payments, Moneris, Payrock (Caledon), MNI, Instamed, among others.

“We are committed to continuing to build out our IVR Payment suite toimprove our client’s ability to accept payments from their customer over the telephone in a PCI compliant way, while delivering the efficiencies realized from payment automation,”  said Barnard Crespi, Datatel’s Co-CEO.

More Information

• Learn more about Datatel’s CryptoIVR™ IVR Payments click here 

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.