Canada Post Strike Disrupts Hospital Operations: Datatel Leaders Share Digital Solutions to Overcome Challenges

Datatel Inc., a leader in secure IVR payments and payment communication technology, hosted a webinar to discuss how the Canada Post Strike is disrupting hospital operations. The session will also explore innovative digital solutions to help hospitals overcome these challenges effectively.

The ongoing Canada Post strike is creating significant operational disruptions for hospitals across Canada, particularly in the areas of billing and payments. With over 80% of healthcare invoices and statements still relying on traditional mail, delays are causing a growing backlog in payments and follow-up patient communications.

Barnard Crespi, Co-CEO of Datatel, and Jonathan Riech, Healthcare Solutions Consultant, shed light on how this disruption impacts hospital cash flow and the critical resources needed to maintain financial operations.

“Hospitals are grappling with delays that jeopardize their ability to fund essential services,” said Crespi. “Paper-based processes are at the core of this challenge, but there are immediate digital solutions hospitals can adopt to mitigate these issues.”

Hospitals rely heavily on timely reminders to reduce payment delinquency, but with mail delays stretching weeks, this vital communication is at risk. Crespi and Riech emphasize that digital tools—such as text message reminders, emails, and automated voicemail notifications—offer a faster, more reliable alternative. These solutions not only streamline billing operations but also align with the communication preferences of today’s patients.

To explore how hospitals can address the challenges posed by the Canada Post strike and implement practical digital solutions, watch the insightful webinar hosted by Barnard Crespi and Jonathan Riech: Watch Here

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About Datatel 
Datatel is a leading provider of payment automation and communication solutions, helping healthcare organizations streamline billing processes, enhance patient engagement, and achieve PCI compliance. With innovative technology and industry expertise, Datatel supports hospitals in overcoming operational challenges while improving the patient experience.

About Datatel Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.