Doctor offices, hospital, and medical centers need to provide optimal service to patients to perform their best. At the same time, many also find the administrative responsibility of taking accurate and thoughtful telephone calls a difficult challenge that drains their resources. Stepping up to provide an alternative, winning option in this area is Kenekt 365. Kanekt 356 have won passionate feedback for the knowledgeable, HIPAA compliant healthcare and medical call center services they provide. Kanekt 365 pride themselves in covering all of the areas an internal staff provides while, in most cases, dramatically cutting costs.
“Our Medical Call Center is designed to allow our professional call agents to handle all the incoming calls of a medical office using their software,” commented President of Kanekt 365 Jeffrey Morin. “This allows their staff to focus on providing their patients with the best care possible without having to worry about incoming calls. We are also able to provide overflow for those offices that have high volumes of calls but wish to keep some staff in house.”
Some of the areas that Kanekt 365 cover include Patient Intake by helping make sure patients are planning to come to the Doctor who covers the needed area the patient is trying to address; scheduling appointments using the Doctor office, hospital, or medical office’s systems; confirming appointments with a call back; Completing Patient Care Assessment & Patient Pre-Registration form over the phone; Claim Billing with follow up calls; checking and verifying insurance eligibility; handling medical record requests; delivering accounts receivable reminders; and much more.
Morin continued, “Essentially we want to become an extension of the doctor’s offices, whereas we handle all the Recruiting, Hiring, Training, and Managing of your professional call agents on a daily basis at a much lower cost. We are capable of using your Cloud-based medical software platforms and are we are fully HIPPA Certified.”
By cutting the cost of having an in-house staff member taking care of these diverse Doctor Office or medical center responsibilities, Kanekt 365 is winning more positive feedback from clients nearly every day.
K.H., from Ohio, recently said, “We have freed up significant energy in our office by having Kanekt 365 handle much of our telephone-related patient needs. This has improved other elements of the service we provide along with saving us in our costs. Five-stars and fully recommended.”
Kanekt 365 is more than happy to provide free demonstrations online.
For more information be sure to visit https://www.kanekt365.com.
About Kanekt 365
Kanekt 365 is a full-service call center company dedicated to enhancing and perfecting the call center experience for pizza industry customers. Our unique products and services run on the latest technology and are tailored for each client to fit their individual needs and help them build a strong and lasting relationship with their customers.
