Datatel Releases Power Payment Links for Chat Agents Edition to Help Businesses With PCI Compliance

Datatel Communications Inc. / Datatel Inc. in Canada, a leader in IVR Payments and Payment Technology for over 25 years today announced Power Payment Links for Chat Agents. This new edition of Power Payment Links empowers call center agents to create and share payment links on demand with customers during chat sessions with them.

Power Payment Links for Chat Agents is accessed from an easy-to-use dashboard that allows agents to instantly share a customer–specific payment link during the chat session.
In addition to providing a pre-populated payment link while chatting with a customer, agents can automatically send the same link to the customer via Email & TXT Message during the chat session thereby providing  the customer with payment flexibility and  convenience, in addition to helping businesses accelerate  transaction completion.

Datatel’s Power Payment Links for Chat Agents helps to deliver a seamless customer experience and incorporates an instant PCI Compliant payment method while making it easier for customers to complete their transaction while chatting with an agent. In addition, Power Payment Links for Chat Agents. supports over 15 payment gateway and processors as well as some of the leading processor neutral tokenization vendors, thus providing businesses with the flexibility to continue to use the chat software and payment processor of their choice.

For a complete PCI compliant Call Center solution, businesses can deploy Power Payment Links for Chat Agents in conjunction with Datatel’s phone-based CryptoIVR Agent Assist (IVR Payments for agents) Whether they are interacting with a customer via chat or over the phone Datatel has a solution for all business needs.

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.