Datatel Announces New IVR Payments Tool for Small Call Centers and At Home Agents Including Complete Agent Training Kit

Datatel Communications Inc. / Datatel Inc. in Canada, a leader in IVR Payments and Payment Technology for over 25 years announced today the release of a New IVR Payments Tool designed to help businesses that run small call centers and/or employ at home agents to rapidly implement a Pay-By-Phone PCI compliant solution which includes a complete agent training kit.

Datatel’s CryptoIVR^TM Agent Assist xPress offers the most robust and cost-effective way for Agents to securely and easily accept payments over the phone. CryptoIVR^TM Agent Assist xPress seamlessly plugs into any businesses own merchant account via more than 15 different payment gateways.

The Agent Training Kit included as part of Datatel’s CryptoIVR^TM Agent Assist xPress is designed to help businesses train their staff/agents on the new PCI Compliant Pay By Phone/Card Tokenization {Storage} process. It is provided in a format that businesses can easily adapt to fit their specific internal processes and applications, saving both time and money. The kit includes a “train the trainer” module, as well as step-by-step instructions for agents on how their new secure payment process works in addition to illustrating the experience that callers have when using your Datatel CryptoIVR^TM Agent Assist application, thus eliminating the need for businesses to invest in developing their own training materials for their agents.

“Training agents is key to a successful and rapid implementation of any new process or technology. Our goal when including the training kit together with the Agent Assist xPress is to help our customers be successful at implementing their new PCI compliant Pay-By-Phone solution while saving valuable time and money” said Barnard Crespi, Datatel’s Co-CEO.

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.