Datatel’s CryptoIVR Transforms Insurance Payment Processing with Seamless Integration of One Inc and Guidewire

Datatel, a leading provider of secure IVR Payment  solutions, is proud to announce a game-changing integration with One Inc and Guidewire. This new collaboration is set to transform the way insurance companies manage payments over the phone, by automating processes, enhancing security, and improving overall operational efficiency.

The Challenge: Enhancing Operations While Ensuring Security 

Insurance companies are required to handle a lot of sensitive personal information, including customer credit card data. Balancing the need for secure data management with operational efficiency is critical, especially when dealing with traditional payment methods – such as taking payments over the telephone that often involve manual processes that expose companies to significant risks such as data breaches and compliance issues. Embracing automated payment systems, that remove staff from handling credit card information, can enhance security, mitigate risks, and ensure smooth, efficient operations.

The Solution: CryptoIVR’s Secure and Flexible IVR Payment Platform 

CryptoIVR addresses these challenges by providing a secure and flexible way to remove staff from handling any credit card information when taking calls from customers through an IVR payment platform that automates payment processes, y thereby enhancing security, efficiency, and compliance. By integrating seamlessly with One Inc and Guidewire, CryptoIVR offers a comprehensive solution tailored to the unique needs of the insurance industry.

Integration Highlights: One Inc and Guidewire 

• One Inc: Known for its robust payment processing solutions tailored for the insurance segment, One Inc ensures secure and efficient payment processing that meets industry standards. The integration with CryptoIVR enhances the payment experience for insurance companies and their customers.
• Guidewire: As a leading platform for managing insurance operations, Guidewire offers comprehensive solutions for underwriting, billing, and claims management. CryptoIVR’s integration with Guidewire ensures that payment processes are fully integrated into broader business workflows, providing a smooth and efficient experience.

Key Benefits of the Integration 

1. Reducing Risk: CryptoIVR automates the payment process, drastically cutting the risks involved in handling credit card data and ensuring compliance with PCI DSS regulations.
2. Flexibility and Customization: Unlike many out-of-the-box solutions, CryptoIVR offers the flexibility to interface with various business systems, allowing insurance companies to adapt the platform to meet their specific needs.
3. Operational Efficiency: Automating payment processes frees up staff to focus on more strategic tasks, improving overall operational efficiency. The seamless integration with One Inc and Guidewire ensures accurate and smooth payment processing.
4. Better Customer Experience: A secure and seamless payment process enhances customer satisfaction by building trust and ensuring that sensitive information is protected.

Learn More 

To read the full article detailing how CryptoIVR is transforming insurance payment processing through its integration with One Inc and Guidewire, please visit Datatel 

About Datatel Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.